What are the procedures for equippment repair ?
a. In any case you should try to make the equippment repair without express permission or indications from our technical department.
Always keep the invoice. This will be the proof that the equipment was purchased by your company and that it ensures the technical assistance. Without this document, there will be no operation or information on the equippment.
c. If it is determined that the problem of your equippment can not be solved through remote assistance (phone, or email) , then you should fill of a formal request for assistance through the RTA form, on this website under SUPPORT (RTA - Request for Technical Assistance)
d. If it is determined that the equippment should be sent to our company, you must fill the RMA which you can find on this website under SUPPORT (RMA - Authorization)
e. Will be assigned a definitive number of RMA which will be sent by our technical department. This RMA number should be sent together with the equippment. Any equippment received without this number will not be considered.
Also check that you send all the accessories related to the equippment