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Faq´s
We know that in many cases our support is essential for the proper functioning of the equippment. See this page of questions and answers ... maybe the answer to your problem is here.
I have a doubt or question about a product or equippment sold by CYPRUS KIOSK COMPANY. How do I get support ?

You can send an email to our Technical Support or by phone. Then our technical departments will certainly give you all the support you need.

Technical Support Phone: + 357 24 813 330
Technical Support email: tech@cypruskioskcompany.com

Technical Support timetable: 9:00 a.m. to 18:00 (Monday to Friday business days)

I am not able to install this equippment or the equippment has a malfunction. How can I get support ?

You should always first look at the instruction manual that came with it and see if you are making the correct procedures. If you are, we ask that you contact with the partner that sold the equippment for further informations.

In case you have purchase the equippment directly from our company, then you should contact us.

What are the procedures for equippment repair ?

a. In any case you should try to make the equippment repair without express permission or indications from our technical department.

b. Always keep the invoice. This will be the proof that the equipment was purchased by your company and that it ensures the technical assistance. Without this document, there will be no operation or information on the equippment.

c. If it is determined that the problem of your equippment can not be solved through remote assistance (phone, or email) , then you should fill of a formal request for assistance through the RTA form, on this website under SUPPORT (RTA - Request for Technical Assistance)

d. If it is determined that the equippment should be sent to our company, you must fill the RMA which you can find on this website under SUPPORT (RMA - Authorization)

e. Will be assigned a definitive number of RMA which will be sent by our technical department. This RMA number should be sent together with the equippment. Any equippment received without this number will not be considered.

Also check that you send all the accessories related to the equippment

The equippment warranty has expired. I can send to CYPRUS KIOSK COMPANY for repair ?

Obviously yes. You should perform the various procedures discussed above. Once the equipment is not under warranty, we will present a specific proposal for the repair. After the validation of the proposal and achieve the stipulated payments, the equipment will be repaired and sent back to your facilities. Please see the terms of service.
What is covered by the warranty?
Please see the general conditions of security equipment.
All departments of CYPRUS KIOSK COMPANY are at your disposal to provide a high quality service. Do not hesitate to contact us for any subject.

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