The warranty of multimedia kiosks manufactured / sold, is different from structure to components.
Please be advised that the structure of the kiosks has two years of warranty against manufacturing defects and if there is no indication in the contracts, all other equipment / components that are part of the kiosks have 1 year warranty against manufacturing defects. In some cases this period is longer.
The warranty only covers any equipment defects that occur during the same period (1 year) and is closely limited to the free replacement of parts with manufacturing defects.
These substitutions can only be made when the pieces with manufacturing defect are returned to Cyprus Kiosk Company facilities.
The warranty of any equipment does not cover normal wear caused by its use over time, and the following points:
- Repair of damage caused by any accident or caused by majeur forces;
- Improper wiring or misuse by the CUSTOMER;
- Weaknesses in the electrical installation supply;
- Intervention by persons outside CYPRS KIOSK COMPANY;
- Any other action of the responsibility of the CUSTOMER;
- Supply and installation of toners;
- Correction of errors caused by the use of operating supplies not conforming to those who are specified by the manufacturer;
Still left an explanation, that the warranty of the equipment is only against manufacturing defects, begining on the sales date (invoice date) and not considered the anomalies caused by mishandling or wear the equipment. All periods presented are for consumers guarantees, while business customers (companies) under the warranty provided by each manufacturers.
In some specific cases the warranty of the equipment begins from the date of manufacture of the equipment (example: air conditioning).
Any damage, in the warranty period, which was from the responsibility of the CUSTOMER, will be charged upon budget to the customer.
All transportation costs involved in travel / transportation equipment to Partteam Group facilities are charged to the customer.
Repairs, RTA and RMA
In case of a failure or suspected failure, the client must make a request for assistance through a RTA form (Request Techical assistance) that can be filled by clicking the following link:
In the case of a damage detected, and after indications of CYPRUS KIOSK COMPANY, should start a process of RMA (see below) so that the equipment can be sent to Partteam.
The equipment will be repaired or will be replace (in case of defective component) free of charge (in case of guarantee) or after approval of the budget.
If it is possible the replacement of the damaged product, it will apply only during the 1st year warranty. In the remaining years the repair of the product will be made.
It should be noted that whenever the product is in stock, the exchange is immediately made.
If the product is discontinued, and the customer does not wish to wait for repair, we can consider the return of that equipment, with a small fee to purchase the same equivalent product.
In either case our Customer shall deliver the defective equipment at Partteam company.
This delivery can be made in person or through a transport company. The equipment must be delivered together with the packaging or shipping box (if sent). In all cases the equipment must have the RMA printed attached.
The Requests for RMA must filled by clicking the following link:
The INVOICE is always the proof of the equipment purchase in our company, and therefore must always be given a copy when a malfunction happened.
The delivery of goods (costs) in warranty period in CYPRS KIOSK COMPANY is always from the responsibility of the customers. Partteam is not responsible for damages or other anomalies caused to the the equipment received or taken into, by deficiencies in packaging or unpackaging.
The return of repaired equipment to the customer is Partteam responsibility , which will reach its destination, at its own expense.
This informations and conditions can be change without previous warning.